Privacy Policy

Last updated: 11/29/2025

Our Commitment to Privacy

Wiesn, LLC dba FairVal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service to generate property tax appeal packets.

Information We Collect

Information You Provide

When you use our service, we collect and securely store the following information in our database:

  • Contact Information: Full name, email address, and phone number (optional)
  • Property Information: Property address, city, state, zip code, and county
  • Assessment Information: Current assessed value and your requested fair value
  • Appeal Content: The generated appeal letter text (free template or AI-generated)
  • Payment Information: Stripe session ID and payment status (processed securely through Stripe - we do not store credit card information)

This information is stored securely in our database to deliver your appeal packet and send future tax-season reminders. We never sell or share your personal information. You can request deletion anytime by contacting us.

Automatically Collected Information

We may automatically collect certain information when you visit our website, including:

  • IP address and approximate location (for county detection)
  • Browser type and version
  • Device information
  • Usage data and analytics (via Vercel Analytics)

How We Use Your Information

We use the information we collect to:

  • Generate your property tax appeal packet
  • Process your payment for packet download/email
  • Improve our service and user experience
  • Comply with legal obligations

Data Storage and Security

Your data is stored securely in our database (a secure, encrypted cloud database service). We collect your information when you click "Continue" in Step 5, whether you use the free version or upgrade to the paid version. This allows us to deliver your appeal packet and send future tax-season reminders. We use industry-standard security measures to protect your data, including encryption, secure payment processing through Stripe, and database access controls. Your payment information is processed securely through Stripe - we never store your credit card details.

Data Retention: We retain your information to provide the service and send tax-season reminders. You can request deletion of your data at any time by contacting us.

Third-Party Services

We use the following third-party services:

  • Stripe: For secure payment processing. Stripe's privacy policy applies to payment information.
  • Resend: For sending emails with your appeal packet attachment.
  • Vercel: For hosting and analytics. Vercel Analytics collects anonymized usage data.

Your Rights

You have certain rights regarding your personal information. You can:

  • Access the information we have about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of certain data collection practices

To exercise these rights, please contact us at hello@fairval.io.

Cookies and Tracking

We use minimal tracking. We do not use cookies for advertising or cross-site tracking. We only use essential cookies for functionality and analytics through Vercel Analytics, which collects anonymized data.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: hello@fairval.io